FREQUENTLY ASKED QUESTIONS
Can we come along and view the cattery before booking?
Absolutely, reception is open Monday – Friday 9am to 11am & 4.30pm to 6pm, Saturday 9am to 11am & Sunday 4.30pm to 6pm.
Do we need to bring anything from home?
Your cats vaccination certificate will need to be sighted, everything else is provided.
Do you offer long term Boarding?
Yes, we consider over 28 days to be long term and offer a 10% discount on the rates. Long term accounts must be settled monthly.
If our larger family units are available long stay cats may be upgraded at no extra cost at the discretion of Cattery Barn.
What if my cat needs veterinary treatment?
We take your vet's details at the time of booking and ask you to disclose any existing or recent medical conditions. In the event of illness we use either your vet, the local vet or the out of hours vet clinic. We will always let you or your emergency contacts know if your cat should become ill. Please let us know if your cat has FIV, you will not be turned away but we will need you to sign a disclaimer.
My cat requires daily medication, is this a problem?
We are happy to administer your cats daily medication including diabetic injections free of charge. All medication must be in its original package with the cats name, dosage instructions and prescribing veterinary details. We may not be able to administer medications to cats that are aggressive or overly difficult and in this instance we suggest you use a cattery that is attached to a veterinary clinic.
My cat is long haired, do you groom?
Yes we do. Maintenance grooming is included for any cat that enjoys it, or for long haired cats that need it. Please bring your cats brush from home. Grooming an excessively matted coat can be difficult as it can be a painful procedure. If your cat does have excessive heavy matting we suggest you book them into your vets were they can be administered with a sedative and painkiller if needed.
My cat is very nervous, I'm worried it won't cope?
Most cats settle in very quickly but we are experienced at dealing with those cats that require extra reassurance. Having worked with many rescue cats before we are sensitive to the fact that there are some pets out there who have had a bad start in life and need their own space to feel comfortable. Some cats crave attention and will get plenty of it, but the nervous & elderly tend to prefer to be left to themselves and we respect that. We allocate them the units which are quieter, provide boxes for them to hide in and keep disturbances to a minimum. For the noise sensitive cats, we are a cat only facility - no barking dogs.To help your cat settle we suggest you bring along an item from home that will smell familiar, this could be a throw, dressing gown or even an old gardening jumper. If your cat enjoys its scratching post you are welcome to bring that along also. Pet Remedy calming spray and diffusers are used throughout the cattery.
My cat is a fussy eater, is this a problem?
No, not at all. Cats are fed twice daily with dry feed, once daily with wet feed and receive occasional treats. We carry a varied quality menu including Black Hawk, Royal Canin and Whiskas. If your cat is a fussy eater or has a specific taste you may bring in your cats preferred food. We do not carry Veterinary Prescription food so owners must bring in enough to last the whole stay.
Absolutely, reception is open Monday – Friday 9am to 11am & 4.30pm to 6pm, Saturday 9am to 11am & Sunday 4.30pm to 6pm.
Do we need to bring anything from home?
Your cats vaccination certificate will need to be sighted, everything else is provided.
Do you offer long term Boarding?
Yes, we consider over 28 days to be long term and offer a 10% discount on the rates. Long term accounts must be settled monthly.
If our larger family units are available long stay cats may be upgraded at no extra cost at the discretion of Cattery Barn.
What if my cat needs veterinary treatment?
We take your vet's details at the time of booking and ask you to disclose any existing or recent medical conditions. In the event of illness we use either your vet, the local vet or the out of hours vet clinic. We will always let you or your emergency contacts know if your cat should become ill. Please let us know if your cat has FIV, you will not be turned away but we will need you to sign a disclaimer.
My cat requires daily medication, is this a problem?
We are happy to administer your cats daily medication including diabetic injections free of charge. All medication must be in its original package with the cats name, dosage instructions and prescribing veterinary details. We may not be able to administer medications to cats that are aggressive or overly difficult and in this instance we suggest you use a cattery that is attached to a veterinary clinic.
My cat is long haired, do you groom?
Yes we do. Maintenance grooming is included for any cat that enjoys it, or for long haired cats that need it. Please bring your cats brush from home. Grooming an excessively matted coat can be difficult as it can be a painful procedure. If your cat does have excessive heavy matting we suggest you book them into your vets were they can be administered with a sedative and painkiller if needed.
My cat is very nervous, I'm worried it won't cope?
Most cats settle in very quickly but we are experienced at dealing with those cats that require extra reassurance. Having worked with many rescue cats before we are sensitive to the fact that there are some pets out there who have had a bad start in life and need their own space to feel comfortable. Some cats crave attention and will get plenty of it, but the nervous & elderly tend to prefer to be left to themselves and we respect that. We allocate them the units which are quieter, provide boxes for them to hide in and keep disturbances to a minimum. For the noise sensitive cats, we are a cat only facility - no barking dogs.To help your cat settle we suggest you bring along an item from home that will smell familiar, this could be a throw, dressing gown or even an old gardening jumper. If your cat enjoys its scratching post you are welcome to bring that along also. Pet Remedy calming spray and diffusers are used throughout the cattery.
My cat is a fussy eater, is this a problem?
No, not at all. Cats are fed twice daily with dry feed, once daily with wet feed and receive occasional treats. We carry a varied quality menu including Black Hawk, Royal Canin and Whiskas. If your cat is a fussy eater or has a specific taste you may bring in your cats preferred food. We do not carry Veterinary Prescription food so owners must bring in enough to last the whole stay.